Cash-in Options

A. INSTRUCTION TO CASH-IN EMONKEY

Customers can cash-in eMonkey accounts by making a fund transfer via Internet Banking, Mobile Banking, ATM; fund transfer or make a cash deposit at bank transaction office: Maritime Bank, Bac A Bank, Military Bank (MB), Vietcombank, Vietinbank, Techcombank, Oceanbank, BIDV, Sacombank, ACB, Dong A Bank, Agribank. 

Within 30 minutes (office hours) after processing the transaction, you will get the transaction result. Your e-wallet is credited with the equivalent amount for each successful transaction. No fees charged by M-Pay except for fees charged by Bank for Bank ‘s Services.

Options to cash-in eMonkey account:

  1. Fast Cash-in via BIDV 
  2. Fund Transfer via Internet Banking/ Mobile Banking
  3. Make a cash deposit or fund transfer at Bank Transaction Office
  4. Fund Transfer via ATM
  5. Cash-in at M-Pay Office
  6. Cash-in by mobile card code

B. REGULATION ON REFUNDING

In case customers made the cash in transaction successfully but your eMonkey ‘s account does not increase due to incorrect or incomplete information or other ereasosn, you can request M-Pay to check transaction history to be reimbursed by the following options:

  • Refund to your bank account
  • Refund directly in Cash at the M-Pay office
  • Refund to your eMonkey account

This refund should be completed within 72 working hours of receiving your request.